This article will explain how to take inbound calls using the conference me option.
Careful: Before using the "conference me" option, you must have your caller ID set-up
1. Answer your Inbound call.
To have Quil take notes for your inbound call first you will answer the call from a phone number that you have set-up previously under your caller ID.
2. Conference me
While your inbound call is on going. From the Quil extension, or from the Quil dashboard, select the Conference me option. From the dropdown menu, you will then select the same phone number that you are taking the inbound call on.
3. Answer and Merge
After selecting your phone number from the dropdown menu you will receive another call from Quil.
-Answer the call from Quil (Answer and hold)
-Merge the two calls together.
Quil will now be able to transcribe the call and take notes.
You will be able to end the call normally and see the meeting in your overview page.
If you require additional help, reach out to your main point of contact at Quil or email support at support@quil.ai.